INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to deliver an order?

Processing time:

All orders will be dispatched within 2-3 Business Days after the order is placed.

• Shipping time:

The delivery usually takes about 3-9 business days

Where is your Origin, Do you have physical store?

I operate from Gurugram, Haryana.

No, Only Online Store

How to Track an Order?

1. You should receive an email and SMS within 2 business days that your order has been shipped.

2. Please click on the Track Order in your my account and enter the tracking id that is shared to you from TheAccessoryStore

How much do you charge for shipping?

We ship All over INDIA

If you shop above ₹ 499, you are eligible for Free Shipping.

If Shop below ₹ 499 then ₹ 60 is Charged For your whole order.

Do you take COD orders?

Yes, C.O.D (Cash On Delivery) is available with a convenience fee of Rs 50. 

What if the product is removed from its glue, Is it considered as damaged?

No this is not considered as damaged because its all handmade, unfortunately it happens sometimes . Anyways we will ensure to send you the products are checked completely from our end.

Will the product looks exactly as in the image?

It will be 100 percentage same as in the original picture updated by us, If there is no original image attached it means the product will be same as that of Professional image attached.

PLEASE NOTE:

Due to the light and screen setting difference, the item’s colour may be slightly different from the pictures.
Please allow slight dimension difference due to different manual measurement.

What if your package returned to us because the delivery partner not able to locate your address or not able to reach you?

In this case we will send your package again and the resent courier charges should be borne by you.

Can I return my product?

Please Refer To Our RETURNS & REFUND

Do you have gifting options available?

You will be given the option to add a custom gift message to your packing slip at checkout.

I received one of the pictures shown in your website from some other whatsapp number and the price was lower than shown in the website. I gave order and the product is not as shown in picture?

TheAccessoryStore can assure that the products which are shown on the website will be as shown only if the orders are placed at www.theaccessorystore.in. There are many sellers, who copy the design and make a fresh piece with cheap raw materials made of zinc alloy and give it at very low prices. But the finishing will not be original. We have received many such complaints from customers who get the pictures that are shown on our website. The Accessory Store is not responsible for any such loss arising out of such transactions.